
THE boss is away. Do you: (a) run into her office, rifle through the desk
drawers and spin around and around in the big comfy chair, or (b) recognise
that this is an amazing opportunity to show what a responsible and capable
individual you are. Yes, you guessed it, many people let the first whiff of
power go to their head or simply pull out all the (wrong) stops in an
attempt to impress. Here are some examples of what not to do when the boss
isn’t watching:
Act in haste . . . and repent when the boss returns, as Murray Steele,
a senior lecturer in strategic management at Cranfield School of Management,
learnt the hard way. A long time ago as the young deputy manager at an
engineering firm, Steele took over, took decisive action and his fellow
workers took strike action in response. “Someone on the shop floor bent my
ear on something; I wanted to impress and take quick action,” he says.
“[But] I heard only one side of the argument.” After Steele took
disciplinary action against someone, other workers downed tools in protest.
“I was lucky to keep my job,” he says, but he did learn a few valuable
lessons. “Never act hastily unless the circumstances call for it [and]
always listen to both sides of the argument.”
Use your initiative. Common sense often deserts people when they are
asked to take charge, says Dr Michael Anderson, a programmes manager at
Coventry University Enterprises. He cites the example of an assistant
manager who decided to take care of his boss’s exotic fish. “When the
manager came back, they said that everything [at work] was fine but that the
fish were asleep.” They were dead. Unable to tell the difference between
potpourri and fish food, the well-meaning stand-in had posioned the poisson.
“Be absolutely clear what the boss wants you to do . . . and what he doesn’t
want you to do,” Anderson says. And don’t put too much pressure on yourself.
“Don’t be afraid to ask for support as necessary.”
Be a cheeky youth. Inexperience is a common excuse for unwise or silly
behaviour. A communications officer who wishes to remain anonymous decided
to try to raise a smile from her po-faced superior when she was working as a
waitress. “We decided that one of the chefs looked like Noddy; he wasn’t
very impressed with that,” she says. “We got some red and yellow water-based
paints and painted his car like the Noddy-mobile. Once we stopped giggling,
we thought it was perhaps a joke too far.”
More naive than cheeky, Philip Lee, the business development executive at
Daisy Communications, lost his job after being left in charge of a DIY store
at 21. Lee paid up front to a new supplier offering power tools at a good
price. “When the boss came back he was quite pleased with the deal. But it
turned out after a visit from the police that we had bought stolen goods.”
Redesign the wheel. Don’t be tempted to make radical changes when left
in charge, says Peninah Thomson, a partner at Praesta, an executive coaching
firm. She cites the experience of a stand-in who launched a wholesale review
of the purchasing system at a company when the boss was absent through
illness. Instead of a triumph of change management, he managed to alienate
his superior who returned before the new system was in place. Concentrate
instead on doing the best job you can, she says. “It’s not sensible to make
[the boss] feel threatened when [he or she] comes back.”
Slack off. “If your boss is away, act as if he or she is still there.
Don’t change your behaviour,” says Jenny Ungless, a career coach
at Monster, a recruitment website. Ungless was unimpressed when a team that
she once led launched “Operation Absent Cat” when she went away. “When I
came back there was a little bit of sniggering and a few guilty looks,” she
says. “They had been taking it easy and going for long lunches. They
regarded it as a bit of a holiday in the office; not very professional.”
Get involved. Things can get messy if the boss leaves a power vacuum in
her absence, as Peter Watson, the service and support manager at Daisy
Communications found when he worked at a furniture firm. Overworked and
without direction from the top, those left in charge started to pick up
temporary staff from the street. “One chap brought four cans of Special Brew
for his breakfast,” Watson says. Eventually recruitment reverted to staffing
agencies but not before furniture started going missing. “Different people
were struggling to get the job done . . . people were pulling right and left
about the best way to do things.” The result was chaos.